HP PPS Australia Pty Ltd — Internal Battery for HP Laptop Computers

If you are affected by this issue, it is essential to study the Official Source!

HP Laptop and Battery Photo

Product description

Certain internal battery pack(s) installed in the following Notebook Computers:

HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series)
HP x360
HP Pavilion x360
HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations

Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/

What are the defects?

The affected batteries have the potential to overheat.

What are the hazards?

Risk of fire and burn hazard.

What should consumers do?

Go to the HP Battery recall website at: www.hp.com/go/batteryprogram2018 and follow the instructions to validate your battery. If the validation process indicates that your battery is affected, cease use of the battery immediately. HP will provide replacement battery services for each verified, affected battery, at no cost.

Note: Batteries affected by this recall should immediately be put into ”Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.

For further information on this recall, go to the HP Battery Recall website at: www.hp.com/go/batteryprogram2018 and select ‘Contact Us’ or phone 13 10 47.

ACCC (Australia)

The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians.